New coders are hired from external sources or via promotion from other MBSI departments. The objective of the 4-6 week coder training course is
to impart upon the new coding staff the ability to review physician documentation in support of compliant application and appropriate assignment
of Current Procedural Terminology (CPT) and ICD-9-CM codes, ensuring all federal, state and private payer statutes and regulations are met.
MBSI's initial coder training curriculum includes understanding the "anatomy" of a medical record, while coaching the staff in coding theory and
application. For the first few weeks the new coders are trained on understanding the Evaluation and Management (E&M) levels, the history and
physical exam components, and what constitutes medical necessity. They are also instructed on procedures, diagnosis, modifiers, and mid-level
practitioner identification and coding.
Once the basics of coding are imparted, they move to the on-line coding system. They learn how to use Ecode, understand the financial
classifications, identify provider signatures, capture missed ancillaries or a need to decrease an E&M level, etc. They learn how to suspend
charts when there are questions on the chart, or a need for additional documentation. The new coders code approximately 220 charts in a
Upon completion of the training course, they are ready to code "live" charts. A coding analyst is then assigned to them and all coded charts are
reviewed to assess the understanding of coding theory and application. Once they consistently pass the quality assurance standard of 95%, they
move full time into their assigned region. They continue to be assessed each month to review that the productivity and quality standards are met.
Throughout the year there is continual training on compliant coding updates, emergency medicine practices and government regulations. Certified
professional coders (CPC) are offered the opportunity of earning continuing education units (CEUs), on site, through the American Academy of
Professional Coders (AAPC).
and Coding Manager
"Instructing the incoming MBSI coding specialists is my privilege and pleasure. I enjoy meeting each trainee, gathering information of
prior experience and relating---often---the diverse area's of expertise as instruction of coding theory, practices and application
ensues during our time together. We learn best from one another!"
Billing Operations Training
Billing Operations employees begin their journey in the Employee Development Center (EDC) where they are provided a progressive and dynamic
framework for learning and growing. The EDC is committed to providing each and every MBSI team member skills and tools to be successful. We
believe each employee deserves development, both technical and leadership, and we will do everything possible to fulfill the training needs.
The EDC vision is to nurture MBSI employees and help them grow by offering a variety of programs to meet their needs, from the Billing
Specialist to tenured leadership.
Employee Development Center Manager
"I never teach my pupils; I only attempt to provide the conditions in which they can learn."
- Albert Einstein
I believe in fostering a training environment in which trainees take an active role in the learning process. We provide a high
involvement and practical experience that helps strengthen the learning process. The moment when a trainee expresses their gratitude
for the knowledge & skill acquired, as well as the patience & skill of the Employee Development Specialist, is a moment I take
great pride in.
- Kristi Lopez, EDC Manager
Includes: Payment Training, Provider Dispute Training, and Refund Training.
Employees seeking a successful position in the area of AR Reimbursement find rewarding experience in our Payment, Refund, and/or Provider
Dispute training. We seek out individuals who have previous experience in accounts receivable, possibly in the banking industry, or other office
position handling reimbursement posting/collection.
After an initial billing training curriculum as the beginning base for their specified training, these individuals then go through a nine month
training program with experienced trainers. Here they learn the specifics to their job position working with varied commercial and Government
payers. We provide ongoing process change & refresher training, as well as developmental coaching and mentoring to our employees.
We strive towards ensuring that our employees achieve their quality and productivity goals with a clear understanding of all functionality for
their success in the department.